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Money and finances can become a constant source of stress in your life and lead to anxiety and other emotional distress.
People also feel stressed about money, even when they don’t have access to their online bank account, or a payment or transfer they made has failed.
That’s what happened when banks in the country faced online system outages or service disruptions on Monday morning (September 12).
Sin Chew reported that several domestic banks, including RHB, Maybank, Public Bank, CIMB and United Overseas Bank (UOB), experienced disruptions in their online banking services.
Customers complained that they could not make online transfers from third parties.
@MyMaybank hey maybank? What is the off system? Even if you move the building, look at the same system. Why can’t people transfer money?
— Nako Bread (@FKairun) September 12, 2022
At the time of writing, the customer service of Hong Leong Bank (Hong Leong) advised that the transfer to another Hong Leong account is going smoothly.
However, the transfer to the above banks had problems.
Hello, thank you for contacting us. Please be informed that there is a problem transferring/receiving the funds at this moment. We have highlighted this to the respective team and we would appreciate it if you could ask the sender to resend the funds if the funds are still deducted from the account. TQ!
— Hong Leong Bank (@MYHongLeong) September 12, 2022
Sin Chew said his reporter tried to do DuitNow online transactions through RHB Bank but was unsuccessful.
The site also notified that the account to be transferred was rejected.
However, the money was debited despite the transaction being unsuccessful.
Widespread problem
Sin Chew then called the bank to find out, and the bank staff confirmed the matter.
Customers were told to wait 24 hours or check with the account receiving the transfer to see if they received the transfer.
The bank staff added that the online money transfer service started experiencing problems this morning.
In addition, when the reporter called Maybank’s hotline, they were told that the bank was facing network service interference.
Customers were temporarily unable to make online transfers and at the same time the bank received many telephone enquiries.
Public Bank’s customer service staff said they also experienced the same problems.
Public Bank online banking, what’s the problem, can’t instant transfer? Call center not answering. ️
— Engineer (@sangratu18) September 12, 2022
Meanwhile, the customer service staff of Hong Leong Bank told them there is no problem with their bank’s online internal transfer.
However, they have received customer feedback that money transfers to RHB Bank, CIMB, UOB and Maybank are all experiencing problems.
Furthermore, transfers via services such as FPX and Jom Pay could not be done.
Everyone Keep Calm
By midday, the affected services had not resumed, but some banks managed to respond to the situation later in the afternoon.
Hello, thank you for contacting us. Please be informed that there is a problem transferring/receiving the funds at this moment. We have highlighted this to the respective team and we would appreciate it if you could ask the sender to resend the funds if the funds are still deducted from the account. TQ!
— Hong Leong Bank (@MYHongLeong) September 12, 2022
Hello, sorry for any inconvenience. Based on our review, the Maybank2u facility through the website and app is working well at this time. No need to worry, we will help you to do the review. [1]— Maybank (@MyMaybank) September 12, 2022
Some users have tried performing online transfers using the web browser instead of the mobile app, with mixed results.
Update: @MyMaybank using web browser, Duitnow/Instant transfer will be automatically changed to IBG transfer😰. Although I already choose Duitnow/Instant transfer. Now have to wait 3 days. Hopefully there is no other problem. pic.twitter.com/9NiGXV7J18
— Lyneth (@Lyneth1505) September 12, 2022
With the recent large-scale bank fraud and online fraud, bank customers had good reason to panic.
READ MORE: Man loses RM4,600 after clicking on SMS link, scammers use Barisan Nasional’s name to steal
Sin Chew Daily added that no bank by 12:40 p.m. posted on social media to notify users.
RHB, Maybank & Public Bank confirmed service interruption of their online banking services without reasons given? This is unacceptable! Do we live on the continent of Africa? @BNM_official owe us an explanation! #ManaBNM #Malaysia #online banking #Interruption
— Lee Chean Chung (@cheanchung) September 12, 2022
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